My processing time is approximately 3 - 5 business days before your order will be shipped out, which includes the time for designing, assembling, and packaging it. Once your order has been mailed out, you will receive an email confirmation.
Shipping and delivery times via Canada Post or USPS varies depending on the final destination. I CANNOT guarantee shipping and delivery times, unless you select an upgraded shipping option.
Once I have brought the package to the post office for delivery, it is under the control of the post office.
A PACKAGED MARKED AS DELIVERED BY THE POST OFFICE IS CONSIDERED DELIVERED. I AM NOT RESPONSIBLE FOR LOST, DAMAGED, STOLEN PACKAGES, OR A PACKAGE DEEMED UNDELIVERABLE. IF YOU WOULD LIKE INSURANCE FOR YOUR PACKAGE, PLEASE REQUEST.
Returns & exchanges
Refunds will not be issued if your order does not arrive in time for your event date. We recommend placing an order well in advance to your upcoming event.
Please Note: If your event is coming up soon, please contact me before placing an order and I can let you know if on-time delivery is possible by your event date or a shipping upgrade is recommended.
Orders are created after they have been purchased. I do not begin to print or cut orders until payment has been received. I do not keep stock of items. All Candy is order fresh once order is received and paid for.