The products are send in an enveloppe via PostNL. Wooliez is not responsible for any delay, damage or loss during transmission. As soon as Wooliez receives the payment, the ordered product will be send to the customer.
You can pay with PayPal. As soon as Wooliez receives the payment, the ordered product will be send to the customer.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
If the product is unused and undamaged, it can be returned up to 7 business days after receiving the product. The cost of the return will be borne by the customer. If the returned product is not received in accordance with the conditions there will be no refund.
Products can be manufactured, if desired, to order.