♥ Gauge: 28sts x 36 rows over 10cm/4 inches on 3.25mm (US 3) needles
♥ Washing instructions: Machine washable yarn up to 30º C, gentle cycle. BE CAREFUL: Despite the dyes are properly fixed, some colours may bleed, specially the most intense one. For that reason we recommend to handwash in cold water and separately.
♥ Dyed in small batches, if you need more skeins please send us a message and we can make a custom order for you.
♥ Please note that the colours may be slightly different depending on your monitor settings, and also some colours are difficult to catch by the camera. If you are not sure about the colours, please ask us. Thank you!
Don't forget to visit us! ---------------------------- ♥♥ All links to our shop and social media are on the website: www.ovejitabe.com ♥♥ Check the latest pics of products and process on Instagram: https://instagram.com/ovejitabe/
We ship from Spain to all destinations by express mail service with tracking. A signature is required for delivery. When the payment is received, the items are normally shipped in a period of 7 to 10 working days (indicated as "processing time"), then we contact you to provide the tracking number. This will not be applied on custom orders, please understand that it takes some time to make a custom item and we tell you a time estimation :)
Customers from Spain and the European Union: delivery usually takes 2-7 working days from the shipping date, depending on the country and the distance.
International customers outside the European Union: delivery usually takes 3-7 working days from the shipping date, but sometimes and on specific destinations it takes up to 30 days.
We use an expedited shipping service if possible. We choose the best option available depending on your order and destination (regular postal service or a carrier).
Important: please note that delivery times are an estimation provided from the mail service, it may vary slightly due to holidays, bad weather and other circumstances. Thank you for understanding.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
We accept payments with Credit/Debit Card with Direct Checkout, Paypal and Etsy Gift Cards.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Additional policies about refunds and exchanges:
Shipping costs are not refundable unless in case of lost packages. Customers will pay the returning shipping costs unless in case of damaged packages. Please understand that in both cases we have to work things up with the shipping services and it would take some time.
If you want to return or exchange what you have bought, you need to send the items using a shipping service with tracking. For exchanges, customers will pay for the new shipping costs.
In case of returned packages, I'll solve every situation depending on the particular case. In case of wrong addresses, customers will have to pay for any additional shipping costs.
Custom orders and custom hand dyed yarns can't be exchanged or refunded. Exchanges and returns are not allowed 15 days after delivery. Thanks for understanding.