All items are shipped within the UK via Royal Mail second class. Postage costs quoted include packaging.
EU and overseas packages are sent by airmail with proof of posting or tracked and signed for higher value items. (Signed for service can be included for any order at additional cost if you prefer.)
Pre-made items will be shipped within at most 3 - 5 days following receipt of cleared funds. For made-to-order items estimated dispatch times are quoted individually with the item description.
International shipping may incur customs costs which you are liable to pay so it's advisable to check before you order.
All transactions are via Paypal which provides security for both you and me through PayPal's buyer and seller protection.
You can pay through PayPal's secure gateway using almost any debit or credit card, you don't have to have a PayPal account.
Payment is due at the time of purchase or order and items will be shipped or individually made once payment is received and cleared.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 21 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are unhappy with your purchase for any reason please let me know through Etsy conversations within 14 days of receipt of your order. Return or exchange items should be shipped back in unused condition to be received by us within 30 days of delivery.
RETURNS PERIOD EXTENDED FOR GIFT PURCHASING IN DECEMBER We normally ask to be contacted within 14 days of delivery but to allow for Christmas gift purchases made during the month of December we ask that you contact us by 31st December instead. This should give you plenty of time to return or exchange your gift if it doesn't fit etc. So for returns or exchanges please ship your items back in unused condition to be received by us no later than 7th January.
Shipping cost to return the item is the responsibility of the buyer and refund of the purchase price (minus original shipping charges) will be made promptly via PayPal once the item has been received by me.
If you do not receive your item within 14 days of shipping please do keep me informed. I always retain proof of postage and can maybe resolve the issue if I know about it.