I will be shipping items within three days of receiving payment if not otherwise specified.
Shipping charges will include packaging and handling.
******IMPORTANT MESSAGE ABOUT SHIPPING******
SueSpecialtyShop can not be held responsible for packages that are LOST or DAMAGED in shipping.
Buyer is responsible for making sure they have the correct mailing address listed at check out .
If you request a purchase to be sent to another address other then yours, please make sure to input that at the time of check out. I will NOT be responsible for inputting any addresses, this is the buyer responsibility to make sure the purchase goes to the correct address.
If an item was sent to the correct address and confirmed delivered by postal tracking no refunds or replacements will be given if a claim is made that an item was never delivered.
If you would like to insure your package please contact me prior to your payment so I can add the cost to your shipping charge.
I accept both credit cards and PayPal now. You can also pay with debit cards, Etsy gift cards. Payment is expected at the time of purchase.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Contact me within: 14 days of delivery Ship items back within: 30 days of delivery
I am happy to exchange or refund your item. Buyers are responsible for return shipping costs and the initial shipping cost will not be refunded. Only the value of the item will be refunded. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Your refund will be issued after I have recieved the item back from you.
Custom made orders are not refundable.
CUSTOM ORDERS: I do accept custom orders. Please contact me with your custom request. If you would like your items personalized there will be an additional charge of .25 cents per letter for small letters. Any large monograms will be adjusted according to the amount of letters.