Currently items are shipped from Italy. "White Soap" will make every best effort to dispatch the goods within 3 days following payment of goods. Important: Made To order clothing I need 10/15 Working Days to prepare.
We do not refund for lost or stolen packages (if you would like insurance, please get in touch).
Please note that buyers are responsible for any and all duty and customs charges that may be incurred. Buyers interested in insuring their shipment should send me a convo message to discuss. I'm sorry, refunds for items lost in shipment will not be provided. However, if you have a problem with your order, please contact me and we'll work something out. I want you to be happy with your purchase. ♡
White Soap will happily accept your payment via PayPal or direct checkout.
Returns & exchanges
Items may be returned or exchanged within reason, please send me a convo message to discuss. Items returned will be shipped at the purchaser's expense. I'm sorry, refunds for items lost in shipment will not be provided.
Goods have to be in perfect conditions, unworn and unwashed. If they are not in perfect conditions we will not refund you. You have 7 days to e-mail me the return of the merchandise, please write accurate reasons of return in convo messagge. You have 5 days to return items since the reception.
"White Soap" reserves the right to refuse returns communicated or returned late, or items who are not in the same condition as you received them.
Please send us goods with traceable method. "White Soap" is not responsible for any returns lost in transit.
We will refund shipping costs only if goods are faulty. You have to pay second shipping costs for all other cases.