Shipping is USPS Standard First Class Mail. 1-5 days shipping from ship date, for all USA orders. International orders are accepted and may take slightly longer for shipping.
Most orders are processed and shipping out the same day or within 1-2 business days.
Custom orders processed shipped out within 1-3 business days, unless we tell you otherwise. Shipping time of 1-5 days in addition to the processing time. We are not responsible if you put the incorrect address in checkout, so please verify before you process your order. You will have to wait extra time and may be responsible for extra costs if you would like the item reshipped to you. We are a small business and cannot afford to make up for errors on your part. Please contact the United States Postal Service with your tracking information, if you realize you have made any errors.
Using First Class Mail International, deliveries generally take between 7-21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.
For most of our listings Etsy automatically figures shipping based on the weight of your items. If you order multiple items you can contact us first to verify a final shipping quote to make sure you get the best deal we can offer for that particular package.
We accept most payment types and Etsy Gift Cards.
Returns & exchanges
Refunds/Returns, please notify us within 5 days of purchase if you are unhappy for any reason. Please contact us for details.
There are NO RETURNS OR EXCHANGES on CUSTOM ITEMS, unless there is an error on our part, so please take this into consideration prior to purchase. Orders cannot be cancelled once production has begun on custom work.
Please double-check your SPELLING and PERSONALIZATION when you request your item. You may or may not have up to a day to realize if you have made an error and we cannot guarantee we can fix this after production has started so please be very accurate during your notes to us during your purchase!
We are not responsible if you break your item after you have already worn it. Most all of our pieces are handmade and should be handled with great care.
DO NOT GET CUSTOM HANDMADE ITEMS WET. They are sealed however not water proof. The art under the glass on our necklaces, rings, bracelets will fade or bleed if it is submerged in water.
We always require a photo of your item or the item returned to us, if there is a problem. We will not process any requests outside of these terms. You will receive a refund after we receive the item back and return shipping may not be covered by us.
Please contact us if you are interested in wholesale, we make all of our products and music in any quantity you desire.
Glass Pendants are water resistant, but not fully water proof. Do not submerge in water and it's not recommended to wear in the shower or get wet.
Everything is handmade with love from our family to you!
Good customer service is important to us, so please contact us before leaving any negative or neutral feedback so we can work out any problems. We want you to be happy with our products.