Processing time Most orders will ship within 5-6 business days but please allow a maximum of 2 weeks for your item to be made before it is shipped to you. USPS first class is used for shipments within the US.
International Orders will be shipped via United States Postal Service (USPS ) First Class International Shipping. Transit time can range between 1-4 weeks. Insurance is included in shipping costs.
***NOTICE FOR ALL CUSTOMERS*** Please DOUBLE CHECK your complete address for accuracy. Orders that are lost due to incorrect addresses can not be reimbursed or replaced.
At this time, I accept only Paypal. I also accept credit cards through Paypal. You do NOT have to sign up for a Paypal account to use your credit card.
Returns & exchanges
NOTE ABOUT CANCELING YOUR ORDER IN PROCESS: We aim to start working on your order ASAP. If your order includes personalization and we have started on your order, your refund will be subject to a 15% material waste fee.
NOTE: Please contact us if you'd like to return something.
Earrings: To ensure proper hygiene and sanitation for all customers, I do not accept refunds on earrings.
Rings: SALE ON RINGS ARE FINAL AND ARE NON-REFUNDABLE. WE DO NOT OFFER RING RESIZING. Apologies for the inconvenience, ring resizing is too labor costly. Our ring sizes are very true to size. Please get fit before placing an order.
Engraved jewelry are subject to a 40% restocking fee. All others are subject to a 15% restocking fee.
Bulk Orders/Custom Orders Nonrefundable
Return shipping: Customer's responsibility unless an error on our part.
International Customs Duties/Taxes -The Hometown Haven is not responsible for Duty or Custom charges you may incur for receiving your order. Your local post office may randomly select your package for duty tax. We can NOT mark your package as a "gift" to avoid taxes. Packages returned to us due to unpaid customs/duty fees will NOT be refunded.
Rush Processing - International
-Rush processing is NOT recommended. Rush processing is $10-20 to ship your order asap. This does NOT include any upgrade to postal services.
-Postal upgrade is $28-$38 depending on time frame but your local customs office may still hold your package for inspection causing a delay in receipt.