Refund Policy, Returns and Refused Shipments - If you are not satisfied with your purchase, we will refund your order if you return it in its original condition/packaging within 7 days of your receipt of the products. Please allow up to 15 business days after delivery of your returned product to our facility for refunds to be processed. Refunds will be the price you paid for your order minus shipping and handling costs and a 10% restocking fee. If a shipment is refused and returned to us we will refund the order minus a 10% restocking fee and shipment costs are not reimbursable. All shipping costs to return the items to Crafted Gift Company are the responsibility of the customer and are not reimbursable. Please send the unused items back to us at the following address: Attn.: Returns, Crafted Gift Company, 3336 North Texas St., Unit #501, Fairfield, CA 94533 USA. Please be sure to include a copy of your invoice so that we know which order is being returned.
Exchanges - If you want to exchange something you ordered from us for something else from our website, please follow these instructions. Return the items to us at the following address: Attn.: Exchanges, Crafted Gift Company, 3336 North Texas Street, Unit #501, Fairfield, CA 94533 USA. Please put a note in the package telling us what you want to exchange the items for. We will then send you an email providing the additional cost (or refund, as applicable) + the cost for shipping out the new items for your approval. Upon your approval, we will ship out the new items to you. All shipping costs to return the items to Crafted Gift Company for the exchange are the responsibility of the customer and are not reimbursable.
