♥ Welcome! In our store, you will find custom handcrafted keepsakes and gifts on natural basswood of the highest quality. ♥
ABOUT WOOD PLANKS:
♥ Measurements are approximately 9" Long, 71/2" Tall and 3/4" Thick. (Varies slightly with each photo submitted, as we do not stretch/distort photos to fit the wood. We fit the wood to the photo to produce the largest photo size possible).
♥ Wooden Milestones uses a very unique method of transferring Photos. Unlike many of our competitors that are just using ink printers to print on the wood, our method of heat infusing your custom photo gives each piece added color vibrancy, clarity and longevity.
♥ To provide a "natural rustic frame look" each plank is hand distressed, wood burned and stained. For protection, the final coat applied is a clear matte polyurethane. ♥
♥ Planks are all natural wood slices, some wood "flecks" or small knots may be visible on the final product.
♥ There will be 3 options for displaying your keepsake offered at check-out.
HOW TO ORDER:
♥ Purchase this listing.
♥ Attach a High Resolution photo that you would like to use, by clicking on the camera icon in lower right corner of the etsy- convo box. Or attach in an email to Woodenmilestones [!at] gmail.com.
♥ For the best final results, photos should be:
● High Quality - Lower quality photos cannot be improved much. Please avoid submitting dark, grainy or blurry pictures.
● Well Centered- Please do not crop photo.
● Adequate Lighting - Colorful photos work the best.
● Colors may vary slightly from your digital photo when placed on the actual wood piece.
● White on your photo will appear as the wood's natural coloring
● Depending on the direction of your photo, the photo may be placed either landscape or portrait on the wood.
● Photos may need to be cropped in order to properly fit them onto the wood piece.
♥ Customize the back of your piece by adding Wood Burning, Ink Stamp or Script/ Text. Ideas are limitless! Names, Dates or Locations. These options will provide the perfect finishing touch to your personalized wood piece.- just click link below!
♥ If there is an idea of a custom order not shown please convo us, as we are always looking to design and create new ideas!
♥ Please note Wooden Milestones will work hard to get you the best quality product possible, however we reserve the right to refuse any order if we deem the photo quality not printable or inappropriate. We are wanting each guest to be 100% satisfied with your purchase.
♥ These timeless wooden photos and gifts are handcrafted in Dublin, OH.
♥ Your business is greatly appreciated!!
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Shipping & policies
✔Orders are shipped via USPS Priority Mail. Delivery time approximate 2-3 business days. You will receive an automatic email with your tacking number when your order ships.
✔ SHIPPING ADDRESS
Your order will be shipped to the address on your Etsy receipt. If you would like to have your order shipped to an alternate address, please change the "Ship To" address when checking out.
✔ To receive an item faster, you must purchase shipping upgrade. Please contact us BEFORE purchase, for RUSH order availability. The rush order shipping options will speed up the processing time on your order. Please understand that once we have shipped your purchase, its delivery date is beyond our control.
✔Please note once USPS has shown that your package has been delivered, any discrepancies of a lost or misplaced package will require you to directly contact USPS for further instructions concerning the misplaced or lost package. Wooden Milestones is no longer responsible.
LOST OR DAMAGED PACKAGES
✔Should an item get lost or damaged DURING TRANSIT please contact us immediately so that we can expedite a replacement. A digital photo may be required showing the damage for insurance/replacement.
✔ If an order is returned to us, because the package was undelivered to the address you provided, you, the customer will have to repay the shipping fee to have it resent to the correct address.
✔Payments are accepted through direct checkout using a (credit/debit) card, as well as through paypal. Please note, the option for paypal can be selected during checkout and it is not required to have a paypal account in order to select this feature.
Returns & exchanges
OUR REFUND POLICY:
Because these items are custom-made, returns, exchanges and refunds are not accepted. Please contact us if you have an issue you'd like to discuss; we want every customer of Wooden Milestones to be completely satisfied.
CANCELLING AN ORDER
✔If you want to cancel an order, please contact us ASAP. A full refund will be issued as long as your item has not been processed.
✔Once an item has been shipped, no refunds will be given concerning the shipping costs paid by the buyer for item delivery.
*ALL communications will be sent via the Etsy convo system.
✔PHOTOS WITH COPYRIGHTS:
Photos that have copyrights cannot and will not be accepted for use in processing your order.
If you need to cancel an order, please contact us ASAP. No refunds will be given if an order is already started/made.
RESERVE THE RIGHT TO CANCEL
✔If for some reason we are unable to process your order due to photo submitted or missing information needed for custom designing, Wooden Milestones reserves the right to cancel the order. An email will be sent out prior to cancellation requesting information needed.
USE OF PHOTOS
✔**PLEASE NOTE**: ALL photos used for example listing purposes are our copyrighted photography, from free stock image websites, or have been provided by completing customer orders. By placing an order with us, you are giving us permission to use your completed wood photo for example purposes. If you prefer to not have your completed piece visible to others, please let us know. Thank you!