!!! We want all of customers to be 100% satisfied with their purchase! - Please be sure that you would like product before purchasing. Refunds will not be given unless it is a quality issue - I consider the parcel lost, if the time is 60 working days from the date of export from Russia to your country. !!! In a case of receiving damaged item FIRST OF ALL file a claim to the post office employee upon receipt of the package and only then contact us. If it is not possible DO NOT discard the packaging or the item and ALWAYS take a photo of both of them. Please contact us about a damaged item within 5 days after receiving the item. Be ready to cooperate in a case of non-delivery or receiving damaged item (taking photos, filing a claim at the local post office, presenting the item and the packaging at the post office, etc.), otherwise we will not be able to refund or send you a new item as we cannot take responsibility of any incidents that occur during the shipping of the item!!!