Shipping costs are quoted for Canada, the United States and elsewhere in the world. If you wish your item to be mailed with Insurance or a Tracking Number, please contact us and we will be happy to provide an estimate. Also, please note that if you are purchasing more than one item, the shipping cost may be higher.
Be aware that it can take weeks longer if the parcel is sent by Surface Mail or there is a delay in Customs. Such a delay is beyond my control.
Shipment in 1-2 business days, as above. I am very prompt with shipment, and all parcels are well packaged. However, once I have handed over the package to Canada Post, delivery times are out of my control.
Please note that if you request additional packaging, it may raise the postal rate.
I accept PayPal payments, Etsy gift cards and credit/debit cards. Payment must arrive before your item is shipped. I usually ship in 1-2 business days, depending on statutory holidays and weekends. If you have a payment question, do not hesitate to contact me.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Refunds for damaged items will be accepted with proof of damage (photo). You have 7 days to contact me if you wish to make a return for a full refund of the purchase price. Original shipping fee is not refundable. Buyer pays for return shipping.
I will hold an item for you, with a deposit. Item must be paid for within 7 days.