Digital patterns will be available for instant download as soon as your payment goes through. You will receive no physical product when you buy a digital pattern.
When you are purchasing any of our physical items, your order will be sent out within three days as soon as the payment has cleared. We ship 5 days a week Monday to Friday as Sweden doesn't have mail service on Saturdays or Sundays.
We use the Swedish National Postal Service for shipping. We ship worldwide from Sweden with First Class Priority mail. Your order is usually delivered within 2-10 business days within Europe, and within 5-15 business days to the United States and the rest of the world from Sweden. Please be aware that this is an estimate and delays can occur. We are not responsible for delays that occur in transit or customs.
The buyer is responsible for any customs duties or fees that may apply.
We accept both DC and PayPal. PayPal keeps your payment and financial information secure.
If you are experiencing any problems or have questions, please notify us.
--- European Union buyers --- Swedish and European law requires that we collect Swedish VAT for all product shipped within the European Union. This tax is currently 25% of the total amount minus shipping.
The tax for physical items DOES NOT apply to the buyers from outside of the European Union.
VAT will be collected by Etsy according to the new EU laws.
Returns & exchanges
If you are unsatisfied with your purchase, please notify us within 14 days of the item being received and we will do our best to make it right.
If you want to return the item, the item must not be used and as new or the loss of value will be calculated and deducted from your refund. Buyer pays for the return postage.
We can not accept responsibility for damaged or missing packages.
Due to the nature of digital files, we can not accept returns or refunds for our digital patterns.
--- Custom orders ---
We love to get custom orders! Please, notify us with your custom order through order [!at] otterlydesign.se or convo us through Etsy and specify what you would like us to make and we will get back to you with pricing and details.
Keep in mind that a custom order may take up to two weeks to finish. If you need something for a particular occasion, please let us know in good time.