Delivery timescales are explained on each product listing. My cut off time is 11am, any orders placed after this will be processed for the following day.
All items are shipped from the UK using the Royal Mail.
All parcels will be sent out to post within 2 working days of payment, depending on the time of day you make payment (UK times). Please note this does not include British Bank Holidays and weekends when postal services are unavailable. Post is sent within the UK via Royal mail, please allow up to 3 days for arrival. Posting overseas can take up to 12 working days.
If you need speedier delivery please contact me BEFORE purchase to discuss the extra cost.
On the rare occasions that a parcel does not arrive, you must contact me within 30 days.
Payment can be made via Paypal and Direct Checkout.
If you wish to cancel an order, I can only cancel an order before it has been dispatched. This is for physical items only.
Cancellations for digital products are unavailable due to the instant arrival of your chosen digital product.
Returns & exchanges
I do hope that there should be no reason for a refund for my stationery, however if you require a refund, I can only do so once the item has been returned back to me in perfect condition. This is at the cost of the customer.
If you are not completely satisfied with your product, i.e. you believe it wasn't as stated in its listing, please contact me within 14 days of receiving your order.
I cannot refund personalised items unless they are damaged.
I reserve the right to deny returns and any return costs if I believe the item to have been used/ worn or is no longer in a sellable condition.
DIGITAL ITEMS: Digital downloadable products are NON-refundable.
All images, illustrations and products are the copyright of Alexia Claire and owned by Alexia Claire. Any copies or recreations of my work should not be produced without permission of Alexia Claire.
CONTACTING ALEXIA CLAIRE
I aim to read and answer enquiries within 24 hours.
Any other questions, please do not hesitate to contact me.