Your files will be available to download once payment is confirmed. Here's how.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
There will be no refunds due to the digital nature of these files however if you do have any issues please contact me with your concerns and I will work with you to resolve the issues. All of my files have been tested and approved prior to putting into the shop, it is recommended that you sample the file prior to final goods being embroidered. Due to the electronic nature of the design NO REFUNDS will be given.
File delivery Your files will be available to download once payment is confirmed. Here's how.