Since we are brand new to Etsy most of our orders can and will be shipped out within 7 days of ordering your product. Custom orders may take a little longer to process and if so you will receive an email from us with an expected ship date.
We ship our items out using USPS first class & priority mail. For larger packages we use Fed Ex Home Delivery. Confirmation numbers are always available upon request.
Currently we are accepting credit cards through both Etsy direct checkout and Paypal. We do not openly accept checks and money orders however if you convo us before you place an order we would be happy to work something out with you!
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I want to make you the customer happy. If you aren't happy, I'm not happy. If for some reason you are not happy, CONTACT me and I will work with you to rectify the situation.
Customer satisfaction is our #1 goal. We aim for perfection on every order so PLEASE convo us with any comments, questions or feedback you may have on our product. Your input will help us evolve our product into the best on the market!
Thanks for stopping by and checking out Rustic Pretties!