I'm not sure how the issue of refunds could come up for my products as I try to describe them as best I can however. If you need to return an item contact me asap, I will not accept return of items that smell of smoke (not resell able) or perfume (makes me sick) contact me & I will try to get right on to helping you out, if you have simply misunderstood what you were buying eg have no use for lace weight had no idea how thin it would be return postage will be up to you, if I have had some kind of fit & sent you the wrong thing it will be covered by me & I'll probably be practically crawling with apologetic-ness
If you see anything in my store you would like but in a different for eg you'd like 500 grams or you love my fibre but can't spin or just want yarn I can do that, I can spin for you on occasion or try to dye it up for you in yarn or in the larger quantity. I have recently made rainbows of fibre & yarn I can make you rainbows which can come in smaller packs so you don't end up with 2 kilos to get the lot.
Any other questions about custom dye jobs I'm very excited to hear working with limit is a fun challenge.