Domestic packages ship First Class and take an average of 3-6 business days to arrive. You have the ability to request expedited shipping at checkout, which will be charged accordingly. All items ship with tracking.
I insure all hand-made jewelry items, so if they arrive damaged or don't arrive at all, please notify me immediately as a claim for a damaged or lost package has to be filed with the postal service within 60 days.
I accept all forms of payment acceptable through Etsy's direct check-out. Items will ship within 1-3 business days after payment is made in full. If you request a custom order, payment must be made in full before the item is created and shipped.
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Buyer is responsible for shipping charges for all returned items, and they must be received in their original condition. I give as accurate a description as possible on all items. If you are not sure about the size, weight, color, etc. please message me for more information. I will be happy to provide any measurements or more photographs. I will not hold or reserve items, however, many can be replicated so if something sold that you want, message me to see what options are available.
FOR THOSE WITH ALLERGIES ----- Please note my home is smoke-free but not pet-free. I make every effort to keep our animals out of my workshop. All beads and jewelry are stored in containers when not in use. When possible, I use nickel-free items especially for earrings.
CARE OF YOUR JEWELRY --- Please note that most items are strung on metal wire and may contain metal beads. Most metals will tarnish if left out in the open for long periods of time. Wire will snap if an item is tugged at too harshly. Submerging in water or chemicals will destroy the beads, wire and clasps. Certain stones are more delicate than others and can fade or turn chalky if left exposed to direct sunlight or the elements for extended periods of time. I highly recommend keeping your jewelry in an enclosed storage container when not in use to insure that it lasts as long as possible.