Within 1-3 business days unless otherwise detailed in the listing.
★ Your Etsy / Paypal mailing address
I use Etsy and PayPal for shipping so please make sure your ETSY and PAYPAL SHIPPING ADDRESS IS CORRECT and up-to-date.
★ International shipping
The Painted Trunk does International shipping! If you live outside the continental United States I would be happy to give you a quote for the exact cost of shipping. Please keep in mind though that it's often quite expensive, for example, an item costing $10.00 could cost $20 - $30 to ship. I just ask that you be ready to pay a pretty heavy shipping cost (i.e. really want the item!) prior to contacting me about shipping to your destination.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
★ Do you accept returns?
Our goal is always 100% customer satisfaction. I genuinely want you to LOVE your purchase! Please contact me if for any reason the item(s) did not meet your expectations. I'm pleased to offer either a complete refund or exchange once I receive the item(s) back from you. All returns must be post-marked within one week of receipt.
★ My item arrived broken
Oh dear, that's always a big disappointment! :( But, it's insured! Take a photo of the damaged item(s) and contact me, sending the photo of the damaged item(s), and I will get to work on getting you a full refund from USPS. Please contact me within the week of receiving the damaged item.
★ Do you offer wholesale prices on your finger puppets?
Yes! For 10 or more sets I offer a wholesale discount of 15%.