I'm going to have to beg you to work with me a little bit this week. I've had some computer trouble, and the source files for these patterns have been lost along with quite a bit of my work due to corruption. That means that I won't be able to make pdf files, but I do have the patterns saved as .jpgs, and the keys saved as .rtf. That means that you should be able to open them in any image software, and any text software, respectively. Unfortunately, it means that I can only give you the measurements in stitches, not inches as I normally do. Luigi measures 32st x 38st, and Mario 37st x 35st. I'm sorry for the trouble this may case, and I am in the process of getting my computer fixed.
This Design: The Super Mario Brothers are arguably the most recognizable characters in video game history. You would be hard pressed to find anyone who did not love at least one Mario game, though which is the best is a hotly debated topic. I can easily shift from the 2D linear platforming to 3D open-world planet hopping, but it cannot be denied that some fans prefer one over the other. No matter how you take your Mario Brothers, these patterns are surely stitched in your heart!
Shipping: This Cross Stitch Pattern is available as soon as you purchase it. The instant download link will be made available as soon as payment is received. Make sure that you have image and text software available. Most devices come preloaded to open .jpg files, but not all have text editors. If yours did not come with text software, I recommend Open Office, as it is free and works well enough that I have been using it for years.
Return Policy: Due to the nature of this item's delivery, we are unable to offer a refund on this particular product. However, if you have any issues, such as a delivery problem or issues opening the file, we will be happy to work with you. Just contact us and we will be happy to offer assistance, resend the file, etc.
Your files will be available to download once payment is confirmed. Here's how.
We currently accept all major credit and debit cards, as well as paypal. We want to be able to service as many customers as possible, regardless of their banking preference.
Returns & exchanges
Due to the nature of our product, we are unable to offer refunds at this time. The ordering process is so user friendly and simple that it would be rare for a mistake to necessitate the need for a refund. However, if a customer ever feels that such a mistake has been made, feel free to contact us. We are more than happy to work with our clientele to achieve a solution!
We are always up for suggestions and custom orders! Simply contact us to work out the details of custom and consignment pieces! Custom orders begin at $5 and move up in price depending on the amount of hours I would have to put in for the design, just like the patterns freely available in the shop. After the pattern design is completed, it may become available for purchase in the regular shop, depending on level of collaboration. We won't sell any patterns of a customer's original artwork, for example. In such a case, the customer will retrain all rights to their work, with only the pattern itself being under the ownership of Stichalope. We look forward to working with you!