I mail within 1-2 days business days after payment has been received. I ship USPS priority mail, great care is taken to package in a small box with lots of padding to avoid damage in transit. If you need it sooner, such as express, let me know before you purchase and I will adjust shipping to reflect that. Insurance will be on request only. Additional charges may apply to ship out of the Continental USA. If you order more than one item, there is no additional shipping cost.
For your convenience, I accept PayPal and credit cards.
If you are new to Etsy all you have to do is register. Registering to Etsy is FREE
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I strive for 100% customer satisfaction. If for any reason you are not happy with your purchase, merchandise may be returned for refund or credit within 7 days of receipt. They must be in the original condition and original packaging. Refund will be given only if the item is in same condition as it was when purchased.
Please Note~ Buyer pays return shipping costs.
Refunds will be given within 10 days after the package is returned in it's ORIGINAL packaging.
Custom created pieces have a "No Return Policy".
Annealing is a process of slowly cooling glass to relieve internal stresses after it was formed. This process is always performed to insure its durability. Deep within the glass there may be tiny bubbles which is part of the natural reaction when melting glass.