Upon receipt of payment, items will be shipped within 3 business days of cleared payment (excluding weekends and holidays). You will receive tracking information when your item has been shipped.
Typically items will be shipped via USPS First Class or priority mail. Items over $50.00 will be insured. If you need expedited shipping, please contact me for shipping costs.
On International orders, the buyer is responsible for any customs fees and taxes.
The Traveling Tortoise accepts payment by Paypal , personal check, Money Order, Etsy direct check out and Etsy gift cards. You can pay with any credit or debit card using Paypal or Etsy direct check out. Payment is due at the time of purchase.
Once your payment is confirmed, we will ship your purchase. E-mail for additional information
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I use plenty of bubble wrap to insure that your item arrives safe & sound and in one piece.
Customer satisfaction is of the utmost importance and I am always eager to answer any questions or concerns. Vintage and collectible Items are sold "AS IS". Please ask me questions before your purchase. I do my best to describe the condition of my listed Items. If you are not satisfied with your purchase, please contact me and we can work out return and refund details. Shipping costs will not be refunded. ***Note about vintage Items: They are sold in used and pre-owned condition. Vintage Items by nature have some wear, imperfections and sign of use, age and time
Please be aware that vintage items are at minimum 20 years old. The vintage items that I sell are just that-they have been pre-owned and worn. Unless an item is described as being in mint condition, please expect normal wear. I will note any wear/flaws above and beyond what would normally be expected for an item of comparable age in the item description.