August & Osceola accepts PayPal, Etsy giftcards and all major credit cards.
Returns & exchanges
There are no refunds on custom items unless there was a mistake made by the shop. Please review custom proofs carefully before approving. If something is wrong with your order please let us know and we will do our best to make it right.
RETURNS (WEDDING INVITATIONS + PAPER GOODS ONLY)
Items must be returned within 15 days of delivery for a refund. At this time, we do not offer exchanges. If you would like a different style, you will have to place a new order on the website. Once we receive the returned item(s), your return will be processed and the charges will be credited to you. Shipping costs are non-refundable. Used, opened, stained and/or sale items cannot be returned. All items purchased with a coupon code are final sale and cannot be returned.
HOW TO RETURN YOUR ORDER:
Send your order, along with all original packaging and our return form, to:
August & Osceola Attn: Returns 75 Green Street
Clinton, MA 01510
Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.
Damaged orders must be reported within 24 hours of receipt. Please email shanleigh [!at] augustandosceola.com with pictures for proof of damage.
Please keep in mind that monitors display colors differently. Colors on products you receive may vary slightly from the image you see on your screen.