Ready-to-ship Items are shipped once payment has been confirmed.
If you are ordering multiple items, Etsy will calculate shipping. You can either convo me, and i will create custom listing for you, with the appropriate shipping, or pay the Etsy calculated shipping costs, and i will refund you the difference (if actual shipping is more than $2 above the calculated shipping) .
Custom-made &/or personalized items will be made only after payment is confirmed. Please refer to each individual listing for length of preparation time. Notification will be sent when order is shipped.
Returns & exchanges
I want my creations to find happy homes. If you are unhappy with your purchase, please convo me within 7 days of receiving the order. I will deal with each case on an individual basis.
Custom orders are not refundable. If the problem is due to my mistake, I will attempt to replace the item, if appropriate. Please understand that each is "one of a kind", and the replacement may vary somewhat. After all, the items are handmade.
Caring for your Pysanka / Pysanka Ornament: Your Pysanka has been blown out, resulting in an empty eggshell which will last for many, many years with a few tips. Keep out of direct sunlight, or bright lighting. It has been coated with a UV protective polyurethane or acrylic to help preserve the colors, but sunlight may gradually fade the colors. Blues and greens are most prone to fading. Treat the pysanka or pysanka ornament the way you would handle a blown glass ornament -- do not drop, or use chemicals to clean. If the loop on the ornament should come loose, simply add a drop of "crazy glue" to re-attach.
Caring for you Pysanka Eggshell Jewelry: You jewelry has been created on an eggshell (ei. mostly goose and ostrich wheels), and then encased in a strong 2 part epoxy resin. The resin acts to protect and strengthen the pattern and the shell. I recommend keeping your piece in its mesh bag, to keep from other jewelry coming in contact. After wearing, you can wipe gently with a damp cloth (i.e. microfiber cloth used for cleaning eyeglasses).