UK Purchases up to the value of £25.00 are mailed using the 1st Class Small Package services. Over the value of £25.00 purchases will be sent 1st Class Signed for delivery. Delivery is made within 2 - 3 days if they use the faster pigeon!
Overseas / Europe
Purchases are sent using Royal Mail Airmail Service. These will be tracked and signed for upon delivery.
I cannot be held responsible for any charges that may be made by customs for international buyers, that unfortunately is the buyers responsibility.
Payment is accepted via PayPal, which is made at the point of purchase. I'm afraid I do not accept any other method of payment.
Cancellation must be made within 24 hours of your original purchase. Your payment will be refunded less charges incured by Paypal & Etsy.
Returns & exchanges
Broken / Damaged / Lost in Transit Goods
On the rare occassion that your purchases are recieved damaged then replacements will be made and sent at no additional cost to you, but only upon the reciept of proof of damage. (i.e. photo)
If a refund is requested then a full refund will be made for the item only, not the postage costs.
If a package is lost in the post then replacement items will be made and sent. Refunds are only made where the delivery has been sent Signed For Delivery and a period of 30 days has lapsed.
All Lampwork beads and jewellery for sale in my Etsy Shop are handmade by myself, therefore are unique items. No two beads are exact replicas of each other, and where beads are sold as sets it is because they match in colour and style only.
Photographs take of my items are done using a digital camera and light box, these images are as close in representation as possible. Each computer monitor has different pixelation and colour depication and the item may therefore differ slightly from that which you see on the screen. No attempt is made to alter the image by myself in order to misrepresent the colour and quantity of the item.
These handmade items are unique and by the very nature of that statement, mass production is not possible, therefore wholesale items are not available.
Should you see something that you like within my shop that you wish to purchase but perhaps in a different colour, then please contact me and I will try and accommodate your requirements. Bearing in mind that they are all unique items and therefore hard to duplicate, but replication is possible.