I am based in the UK and all orders are shipped every Wednesday. If you desperate want something delivered on a different day, then don't hesitate to contact me.
All UK orders are sent via 1st class Royal Mail.
Overseas orders are sent via standard airmail (keeping shipping costs affordable for customers). This postage does not include tracking. If you require tracking please contact me BEFORE purchasing so that I can arrange the postage costs for you.
Some overseas orders can take as long as 2 weeks to arrive especially in busy periods (Christmas) and Royal Mail guidelines ask you to allow 28 working days. However if you feel like your items are taking too long then please contact me.
If you require your item for a specific date or want your item to be tracked, please contact me before ordering, so I can make sure it is feasible and whether additional postage costs are necessary.
It is the responsibility of the customer to provide the correct shipping address - Once the order is in the post there is nothing I can do.
Using Paypal payments is by far the easiest way to shop with me. However I do also accept other Etsy approved payment methods. Once payment has been received I will dispatch the items within 2 working days and I will contact you if there is going to be a problem or delay.
N.B. It is the customer's responsibility to pay for any custom charges that may occur.
Returns & exchanges
If you have a problem with an order please contact me and I will be happy to solve the problem. Before refunding items I will endeavor to provide another solution to the problem .
If you cant to cancel an order, I will only allow cancellations within 24 hours. Once the item has been dispatched it cannot be cancelled.
Please read shipping policies for lost packages and allow 28 days for refunds.
If you would like to know more or would like a custom order then please get in touch: email@example.com
Please note: That because all items are handmade, there may be slight imperfections with my products that will not affect the overall quality of the products.