All prices for shipping items are based on weight upto 500 grams (17.6 ounces). While the weight of spindles is not too much it's the combined weight of carton and packing materials. So just be aware that if you purchase a lot of items at once this may take your purchase over 500 grams and I'll contact you to discuss the extra post costs. If you want to combine multiple purchases, you can contact me prior to purchase to obtain a shipping quote.
AUSTRALIAN CUSTOMERS For Australian customers who purchase Spindles and Bowls I ship with insurance which is included in the shipping price. So rest assured you won't be disadvantaged for lost or damaged items. Insurance is only provided for SPINDLES and BOWLS if you want insurance on other items please ask prior to purchase or click the insurance option at check out. I also offer upgrades to Express Post if you can't wait :-) All Australian postal deliveries include tracking as a standard feature.
INTERNATIONAL CUSTOMERS For International customers I send ECONOMY Air parcel post. THIS SERVICE DOES NOT PROVIDE TRACKING. If an item goes missing or is delayed in transit I will lodge an enquiry with Australia Post 1 (one) month after I have posted your parcel. Australia post only accept enquiries for this delivery service more than 90 days after expected delivery schedule if no extra cover is taken. This is because they allow for the return of the delivery via seafreight.
I offer an upgraded service to STANDARD Air parcel post. THIS SERVICE DOES PROVIDE TRACKING. If an item goes missing or is delayed in transit I will lodge an enquiry with Australia Post 1 (one) month after I have posted your parcel. Australia post only accept enquiries for this delivery service more than 15 days after expected delivery schedule. NAVAJO Spindles are only sent via this service due the larger than normal size parcel.
Insurance is available if required at the buyer's expense to protect you. I highly recommend you take out insurance for your own protection. Neither of these services have insurance as standard as this is an extra option. You may opt for insurance for any item to protect your purchase. The current price for insurance is AU$9.60. Insurance is to the value of AU$100 and increases in cost for the higher value of coverage if you would like more than AU$100 insurance please contact me for quotes.
You can view their policy here: https://auspost.com.au/parcels-mail/missing-mail-items
I am not liable for delayed shipments but will help you to best of my ability. I offer all shipments types to you for you to make the most informed decision about your shipment. You have the choice between Economy, Standard and/or Insurance for all deliveries, please choose wisely to best protect yourself from lost or damaged deliveries.
The buyer is responsible for all customs fees, duties and charges within their own respective country and it is upto the buyer to understand their own countries customs laws.
Please contact me to discuss your needs :)
For Australian customers I accept either Paypal or direct deposit into my nominated bank account. I can provide an invoice/order reference number and bank account details via a personal message if you prefer direct bank deposit.
For international customers I accept Paypal and all major credit cards via the Paypal gateway. Etsy payments is now available thru my shop this means that you can purchase using your own bank account transfer or a credit card.
If you change your mind or realise you forget about that bill you have to pay ..No worries, providing I haven't already sent the item, I will give you a refund minus any fees incurred ..if any!
If the item is a custom pyrography and I have already started pyroing the wood the sale will have to continue :-) Don't worry you'll love it :-)
I post all items asap, if purchased on the weekend I'll be off to the PO on Monday and if you purchase early enough during a weekday I may be able to get to the PO that day otherwise it will go the next weekday.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not completely satisfied with your purchase, I will replace, repair, or refund the product price, whichever is appropriate, minus any fees incurred. No two items are ever the same, so an exact replacement may not be possible if the item was damaged.
I need a photo of the damage to both the packaging and the item inside in order to raise an insurance claim with Australia Post. The buyer is responsible for the cost of returning the item if needed.
Custom orders are always welcomed. I can make or customise an existing item for you. Please do not hesitate to contact me with your wishes. If you want a customised item I require payment before I begin making and/or pyro'ing the item. If a custom pyro'ing is wanted once I have begun creating your dream I won't be able to refund you, so please make sure at time of purchase that you can afford to proceed with your purchase.