IMPORTANT: standard shipments from December 15th to January 15th could be delayed due to the holiday season. Fast shipments are safer.
The time I need to prepare an order for shipping varies. For details, see individual items. The standard shipping cost in each listing is the less expensive type of shipping of Italian Post. For this reason I cannot provide you a tracking number. However I will not be responsible for lost packages or delays due to customs controls. If you want a faster shipping please, choose shipping upgrade when you order. Buyers are responsible for any customs and import taxes that may apply.
Shipping time with standard shipment to: ITALY 4/7 business days EUROPE 8/12 business days USA and CANADA 15/20 business days EVERYWERE ELSE 22/25 business days I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Shipping time with upgrade shipment to: ITALY 1/4 business days EUROPE 3/5 business days USA and CANADA 5/6 business days AFRICA 8/9 business days EVERYWERE ELSE 7/8 business days I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Shipping time for large shipment (Postal Parcel) with tracking Standard postal parcel to: ITALY: 4 business days EUROPE: 10/15 business days EVERYWERE ELSE: 10/25 business days Upgrade shipment to: ITALY paccocelere 1: 1 business day EUROPE Quick Pack Europe: 3 business days USA and CANADA - EMS (express mail service): 2/5 business days AUSTRALIA - EMS (express mail service): 2/5 business days
Our shop accept every payment offered by Etsy: credit cards, paypal, Etsy gift cards, etc... We don't accept direct payment: cash payment, by check or cash on delivery. Payement has to be made WITHIN 24 hours from the placed order.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
This shop adheres to the European rules of the right of withdrawal online sales. - the right of withdrawal may be exercised within 14 days of receipt of goods - it is possible to return the goods without explanation but with the seller approval, so, convo me for any problem or question. - shipping cost for the return of the goods will be borne by the buyer and the seller must return the price paid for the goods, without penalty, within 30 days of receipt of notice of withdrawal net of any customs or postal fees. - the right of withdrawal decline in case of absence of the packaging, the absence of product components or in the case of its damage. - it is not possible to return custom orders and seasonal items.
PLEASE contact me immediately before leaving the feedback if you have any problem with your purchase when you receive it, I will be happy to help you. Customer satisfaction for me is the most important thing!