Most orders are shipped within 24hours, Post Office hours permitting.
Tracking numbers will be provided for all purchases shipping within the US. Customs numbers provided for International shipments.
I primarily use USPS Priority mail and FedEx. Oversized items may ship via USPS StandardPost (formerly parcel post). Shipping notification will detail carrier used.
Select items will require a signature for delivery, you will be notified at time of shipment if this option has been added.
Items may be shipped in a re-used box of good/clean condition. I often reuse boxes but I will not compromise the safety of an item to do so.
Expedited shipping is available, please contact me to determine if this can be accommodated. Please include your zip code and requested delivery date.
Combined Shipping: I will combine shipping whenever possible, I will refund any overages paid for shipping immediately upon shipment. I will gladly configure exact shipping for multiple items prior to purchase, just convo me with your choice of items and your zip code. Due to the varying sizes/weights level of fragility of my offerings, combined shipping may not be available for all items.
Is this a gift? Please let me know in the "Notes to Seller" during checkout, and also include any message you'd like on the gift tag. Invoice will be omitted.
Loss / Damage: Communication is essential, so please don't hesitate to contact me in the unlikely event of loss or damage. Please retain all packing, and contact me within 48 hours of delivery, so I am able to assist to the best of my ability. Disposing of, or manipulating packing materials, will obstruct most carrier's insurance requirements and limit my ability to assist. Photographs will be required for this process, and/or possible inspection by a representative from the shipping carrier used. Please note that refunds will not be processed until the items have been returned and/or inspected.
amysvintagedecorium cannot be responsible for inaccurate shipping information provided by the buyer. However, efforts will be made to assist in locating misdelivered mail. Should the item be returned to me, the buyer will be expected to pay postage for redelivery attempt. Any mislabeling on my part will be at my expense for redelivery.
International shipping: If your country is not listed on the listing, convo me for postage quote. If insurance to your country is not available, I must decline shipment. Items weighing under 4 pounds will be sent via USPS First class. Items weighing 4 pounds or heavier will be sent via USPS Priority. Should you prefer another carrier than USPS, I'm happy to oblige if possible.
Any fees levied by your country for delivery will be the responsibility of the buyer. Items purchased will be listed as "merchandise" and the price paid is what will be detailed on custom forms.
I currently accept Etsy Direct Checkout (Visa, MasterCard, American Express, Discover) Etsy Gift Cards, PayPal, Apple Pay and Google Wallet.
Returns & exchanges
I do not accept returns at this time. Should there be a conflict of the item received and the way I represented it, please contact me within 48 hours of delivery so we can work on a resolution. Packages returned without prior communication will be refused.
I'm happy to provide additional photos, measurements and information for any and all of my listings.
Items that can be dismantled (simple only) may be dismantled to reduce the size for shipping purposes.
If circumstances differ from those listed above I will detail that information on the listing.