All items are send from Bulgaria, Europe via Priority Airmail! Online tracking available.
The estimated shipping times are as follows: for Europe: 5-10 business days for the rest of the world: 10 - 30 business days. *Business days: Mon - Fri
I offer express delivery (the delivery time is 2-3 business days after package is sent) via DHL Express. Please message me for quotes if you need something urgent!
To avoid any confusion, please make sure that your Etsy address and PayPal address match. Otherwise, I will ship to the address given during Etsy checkout.
PLEASE NOTE: Turnaround time for custom orders and made-to-order items varies depending on the item and my availability. The expected shipping time given for each listing is an estimate.
I accept Direct Checkout and PayPal. Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I do my best to provide my customers with the best service possible!
If for some reason you want to cancel your order, you can do so in the 24 hours after purchase is made and only if the item is not already shipped to you. NO refunds are given after that time.
If for any reason you are not satisfied with your purchase please contact me within 48 hours of receiving your item. I'll do all my best to solve the problem. Any damaged during transpostation items or mistakes need to be told to me within 2 days of receiving your product. Depending on the situation I will refund or resend when the item is returned in its original packaging. Items damaged in return will not be refunded.
Shipping costs and etsy + paypal transaction fees are not refunded. Customer is responsible for new product shipping costs on exchange.
I treasure each and everyone of my customers! Thank you!
All of my handmade items are made of top quality materials, with lots of love and attention to the detail.
I'd be very happy to hear that you are happy with your order and positive feedback is always appreciated! So if you have a spare minute, please do leave some!
If you are unhappy with your order, please contact me prior to leaving a negative or neutral feedback. I will do my best to resolve any issues you may have.