I ship from Hungary, there are two options: - Shipping via FedEx express: delivery takes 3 business days to the USA, 1-2 days to Europe. Playmats are always shipped by FedEx. - Shipping via Hungarian National Post: delivery takes usually 8-10 business to the USA, 6-8 days Europe. It tracked, but no time guaranty.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
All shipping and return charges are non-refundable.
The refund right does not apply to products that were specifically made upon request from the buyer and that differ from the original listing, such as custom orders and products that were not pre-made.
Items cannot be refunded in the event of exceeding the 14 day return policy.
Returning shipping costs are paid by the buyer. We do not take responsibility for lost/damaged packages that are shipped back to us.
FAQs Custom orders: I accept custom orders. Playmats can be in different sizes with different elements.
Care instructions: Clean by hand in luke warm water with some soap, dry it in the air. Never use spin or drying machine for this product. In case of big stains you can wash it in a washing machine but only at a delicate wool program. Dry it flat, adjust the 3D element back into the original form while it is wet. Can be ironed through a wet cotton fabric. If the playmat is not flat after shipping, you can take some books (or any heavy item) and leave them for a day. You can also iron the sides. If the trees/mushrooms/flowers are not in the right position after shipping pull up the end of the tree while you pull down the play mat around their trunk.
Gift wrapping If your purchase is a gift for friends and family, I would be happy to enclose a card with a handwritten note for you. I will not include any invoice/receipt.
Shipping times: Shipping via FedEx express: delivery takes 3 business days to the USA, 1-2 days to Europe. The playmats are always shipped by FedEx. Shipping via Hungarian National Post: delivery takes usually 8-10 business to the USA, 6-8 days Europe. It tracked, but no time guaranty.