All items are handpackaged with the utmost care. I ship my items out USPS First Class mail. If you need your item(s) sooner just convo me and I can set up a Priority Mail or Express Mail listing for you. Oldendesigns is not responsible for lost packages, customer needs to resolve with USPS. Tracking is always provided.
All items are carefully hand packaged and luminaries are shipped flat, folded into a flat shape, in protective packaging and marked "fragile" and "do not bend" for increased protection. They are shipped in strong chipboard sleeve packaging and/or stiff cardboard boxes for extra protection. When you receive them carefully insert your hand inside to prop them open. ***Luminaries are to be used with fake led candles only, they are not "fireproof" ***Please double check that your shipping address is correct on your order, the address that shows on your Etsy receipt is the address I will ship to.
INTERNATIONAL International first class mail can take a few weeks or more 2-4 weeks generally due to customs depending on the country. I ship international orders first class unless customer contacts me for upgrade in shipping. International shipping is ship at your own risk. Insurance and tracking can be very expensive so it is not included in shipping costs. If interested contact me. Oldendesigns is not held responsible for lost international packages. Proof of shipping will be provided, of course, to show that I did ship and a photo of your stamped customs form that is attached to package, I am good for my word and swear your package is shipped. Once it leaves USA there is very little control for sellers to access package location unless customer pays for tracking. ****If your order is over $200 and you are international I will contact you about shipping costs, you may need to pay more to cover tracking, depending on your country****I will contact you right away if that is the case* All orders over $200 will require Priority Mail Express which is expensive, but the upside is that your package will arrive much quicker like in a week or less and it will be guaranteed delivered. Oldendesigns is not held responsible for any fees having to be paid by customer in their country of origin. All fees are paid on USA end that seller is responsible for. Customer responsible for any extra fees upon delivery in their country if their country charges them extra fees.
I accept Paypal & Direct Checkout through Etsy using your credit card. Payment is due at the time of purchase. Etsy gift cards also accepted. I do not do refunds or returns, all sales are final because all of my work is custom made.
Returns & exchanges
All sales are final. If there is a problem with your order please contact me immediately. Items are made using upcycled materials and due the nature of the materials they can be fragile so please handle with love and care. I do not do refunds or returns, once order is placed it is confirmed and processed and cannot be canceled. This is because with the nature of my work extra vintage supplies need to be ordered/purchased to work on specific luminary collections and supplies can get costly so I cannot cancel orders.
I only communicate via Etsy through email only. I do not make calls on my personal cell phone. I am happy to talk via emailing if you have questions regarding custom orders or an order you already placed. Thanks for understanding.
*****coupon codes can only be used for one transaction per customer*****
All of my luminaries only have cutouts on the front side of the bags. This is how luminaries are traditionally made because they illuminate better this way. When cutout on both sides they do not illuminate as well and you can see though to the other side. Visually, I do not like the look so I only do my cutouts on the front.