No Refunds, Returns, or Exchanges will apply on Custom Orders All sales ARE considered Final. If there is an issue with an item you have purchased, let me know and we will try to work something out! I can only guarantee ship by dates, I cannot guarantee delivery dates, once an item is shipped delivery date is out of my hands and there will be no refunds. If I decide to refund . Item must be post marked no later than two working days from the time I decide to refund. Item must be returned before refund is issued. Shipping cost is Your responsibility. CANCELLATIONS: Will need to be made immediately. - If your custom order has not been started - a full refund will apply. -Once your custom order has been started- No Refunds will be provided. delivery date is out of my hands and there will be no refunds.