Your order will be sent only after your payment has been received and validated. In case the product would not be available, you will be informed as soon as possible. In case of delay in the shipping you will be informed as soon as possible. We deny all responsibility for delay in delivery which could result from post office services or from the conveyer.
***Shipping to Europe and in the World: the items are shipped with tracking number by "Colissimo" or "Happy Post".
***BUYERS OUTSIDE EUROPEAN UNION: please take into account the fact that we cannot be responsible for your country's customs taxes.
***Direct Payment: You can pay directly by credit card on Etsy's secured bank server.
***By Paypal: The payment by credit card is done on the Paypal secured bank server. Your command will be registered and validated as soon as your payment is accepted.
Returns & exchanges
According to legal requirements, and if you are not satisfied with the product, you have a delay of 14 days after the delivery of your goods to send them back to us. Except from the shipping and return expenses, which remain at your charge, we will reimburse the sum you paid. Note that you will be in charge of sending back the goods according to your choice and at your financial expenses. We are not responsible for organizing the return of the goods. After receiving and checking their condition we will proceed to their reimbursementat the latest within 30 days depending on the date when you decided to withdraw. The cash-on-delivery parcels are not accepted. The goods must be sent back in their original wrapping. In case we would find that they are in bad conditions due to a bad use which would make them impossible to sell again, no reimbursement would be possible.
***Warning: Failure to remove the goods available in the post offices and return them to the sender shall not be entitled to any refund to the buyer.
Broc & Pop is only trading with second-hand products. Each item is precisely described according to its principle characteristics (such as its function, material, weight, size, etc.) and to its possible defects and signs of use (scratches, spots, missing parts, etc.). The product is shown with photos which fully highlight it.
Besides, because of their vintage category, the goods sold by Broc & Pop inevitably may not meet the security rules from the European Union and therefore they are only meant for decoration, particularly regarding toys and electrical goods. IT IS YOUR RESPONSABILITY TO HAVE ALL ELECTRICAL AND LIGHTING EQUIPMENT CHECKED BY A PROFESSIONAL BEFORE INSTALLATION.
We take great care of taking photos of our products. However, it may happen that colors or materials do not completely stick to the original. These photos are only used for showing the products and are non-contractual : Our responsibility will not be committed on this matter. We are at your disposal for any further questions about the products. Feel free to ask for any extra photos you may need.