All smaller orders will be shipped via USPS First Class mail. Larger orders will be shipped Priority Flat Rate Mail to insure the best shipping prices available to you.Orders normally ship within 1-3 Business days. Once orders have shipped you will be provided a tracking number to your E-mail account. Kreative Kitchens cannot be held liable for lost or damaged items due to Postal error once shipped, although I will make every effort to assist you should any problems occur. Shipping costs reflect both shipping and handling costs.
I accept Direct check out with all Major Credit Cards as well as Paypal.. Payment is due once order is placed, including all Custom Orders. Please make double sure the Address linked to your Paypal is correct, having correct shipping Address is customers responsibility.
Returns & exchanges
Due to the nature of my products all sales will be considered final, my aim is to ensure your satisfaction, and I can be reaches with any questions you may have. Once package has shipped I cannot be held liable for any damages or lost items shipped through the mail.Although I will make every possible effort to work with you on these matters. Same applies to all Custom orders. In the event that you order and then request a cancellation of said order, a $3.00 re-stocking fee will be deducted from the refund amount. Any major shipping overages you may incur due to the purchasing of multiple items will be refunded to you, minus the actual shipping and handling charges I incur.
All soaps are individually handcrafted, sizes and shapes may vary. I am happy to provide you with a Custom order at your request, keeping in mind that I may need to order additional supplies to complete your order. Once request is received I will message you with details, and time needed to complete your custom order. When messaging me in regards to Custom orders please be clear that you are requesting a Custom Order, I can be a bit dingy sometimes, I had this happen recently where a potential Customer ask if I had certain colors in stock, for a certain Soap to which I replied that I did not., not realizing she probably was wanting a Custom order and not simply asking a question. Communication is key, please feel free to say Elizabeth, I want you to make me these soaps, and I want these colors,it is much easier for me this way :) ~Note to buyer~ It is highly suggested that all Handcrafted soaps be kept in a soap dish that allows for excessive water drainage and not be left where water can accumulate into the soap over a long period of time,as some soaps have ingredients sensitive to excessive long standing moisture.