**********Please read notes on Shipping Charges at the bottom of listing*************
Güterman thread perfectly matched to LaibYala doll skin.
Some of the colours are cotton thread, others are 100% Polyester -- the thread has been chosen for colour and I have personally used all of these thread in my own dolls.
******* Shipping notes****
SHIPPING: - shipping charges vary widely based on location and amount that you order - The shipping charges in this listing are estimated.
For Canadian Shipping: because the thread needs to ship as a parcel, mailing out just one spool of thread is very expensive.
I REFUND ALL SHIPPING CHARGES OVER THE ACTUAL AMOUNT OF SHIPPING VIA A PAYPAL REFUND.
If you would like a closer estimate, please PM me.
I attempt to make my packages as small and compact as possible to get the most economical shipping charge - please note that there might be additional shipping charges incurred depending on your location. Should that be the case, I will contact you first to see if you would still like to go ahead - and will either send you a paypal invoice for the difference, or a full refund.
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Shipping & policies
All goods are shipped from TORONTO, CANADA.
All goods listed are ready for packaging and shipping within 2 days of order placed (weekends and holidays add a few extra days), as soon as the payment clears they are on their way.
Shipping quotes are for the most cost effective means of transport.
I will only ship to your Paypal listed addresses. Please ensure that these addresses are up to date
International customers: Please inquire for exact shipping costs to your destination, there are so many variables and we prefer to quote exact amount. Please note, that you are responsible for any duties and fees your country might charge. Also, delivery times might vary substantially based on customs procedures (add 2 – 3 weeks for a package to clear customs).
If you would like to have shipping insurance, tracking, etc. additional charges will apply. Please let me know and I will be happy to add those via a quote for total cost of shipment.
I am not responsible for lost packages where insurance was not requested.
Local Customers: If you choose to pick up your goods from me directly, I will refund you the shipping cost at the time of pick-up in cash.
Paypal is preferred. If you are local and wish to pick up the goods in person, I also accept VISA and Mastercard over the phone.
Returns & exchanges
Your complete satisfaction with any item made by my hands is of the utmost importance to me. If you have any concerns regarding the quality or workmanship of our goods please contact us immediately after the receipt of the item.
Sorry I do not offer refunds on items that have been paid for if the buyer simply changes their mind about the purchase.
I will offer a replacement item for any item that turns up damaged. If this happens I need to be notified within 4 days of receiving the package (and not having been played with). When I receive the damaged item back I will replace the item as soon as possible with another similar item (we would have some communication on the replacement with photos of the suggested replacement), of the same size and value, or you might choose a store credit. Please note that I will not refund shipping cost (or return cost).
I do very limited custom orders; I will place a spot for a custom doll in my shop when I am able to work on them. Please check my blog for an announcement.
Pricing of all Olive Sparrow Goods is based on sustainability for both the artist and the receiver of the item. Quality work is my prime objective, not volume of merchandise. I can imagine nothing more beautiful than a child building a bond with an Olive Sparrow Child that will last through hours and hours of play and will still engage that little human child as an adult. This kind of workman ship takes a lot of time and fine, detailed work, and being produced in Canada must be able to sustain an artists’ life here.
Your Olive Sparrow Child is guaranteed against defects in the workmanship and materials for 1 year. Please contact the Olive Sparrow at firstname.lastname@example.org should you have any concerns.
We also offer doll doctor services, please contact me for information.
Olive Sparrow Child Care instructions:
Your child will want to take his/her doll along on many adventures and you might be fearful that it will loose its clean appearance. This does happen, however it is also an adult concern, not one of the child. If you see it necessary, try to do a spot removal before giving it a whole bath. Long hair should be braided before washing, to keep it from matting. When you submerge the doll into water, it will take many days to dry. Please mention that to your child, as they might miss their friend.
It is always preferable to spot clean only with a damp towel, with none or very little mild low-suds soap, DO NOT RUB. In a true emergency, partial immersion in mildly soapy, cool water should help, no agitation, and lie flat and face-up on a towel to dry.
To renew the dolls face add new blush from time to time. (Each doll is shipped with a bit of blush on a piece of linen). To make your own doll-blush, take a scrap of cloth and rub it with a red, pink and brownish crayon and then rub the cloth on the cheeks. It will look a little dark at first, but after a day or two it will soften.