Most orders ship 1-3 day USPS first class with delivery confirmation. We try to mail out packages within 24 hours of receiving payment, but please allow an extra day or two for unexpected circumstances. If you would like to add insurance to an order please contact us BEFORE purchasing so that we can add insurance for you. *For custom orders, please allow an extra few days as it does take time to complete*
International buyers are responsible for all customs/duty fees on their packages. We DO NOT replace or refund missing or damaged packages. If you would like your items protected you MUST purchase insurance on them before purchasing. Please contact us for specific details if you are interested in having your items insured. This is highly recommended for large orders and for orders shipping anywhere in Europe!
If you you're purchasing as a gift let us know so that we may wrap your item accordingly and leave out the receipt. We can also add a note to go along with your gift if requested.
We accept both Paypal and credit card payments directly through Etsy.
Payments by echeck must clear before items are shipped.
We can only accept checks and money orders from within the US.
California residents will be charged 9.7% sales tax during checkout.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are unsatisfied with your purchase please contact us and we will issue you a full refund except shipping. Buyer will be responsible for any and all shipping costs and item must be returned in the same condition it was shipped. Item must be returned within 7 days of receiving (applies to domestic orders only). **Large orders will be subject to a 15% restocking fee.**
There is a 1,000 minimum purchase for all custom zipper pull designs.
Price is based on size, one-sided, or double faced engravings.
For more information please contact us and send us a message.