IMPORTANT: Please make sure the address linked to your Etsy account is correct. All orders are shipped to the Etsy shipping address, unless communicated otherwise! FairytaleRhinestone will not be responsible for packages not received due to inaccurate Etsy shipping address.
FairytaileRhinestone is not responsible for refunding cost for lost , confiscated (customs for international orders) for uninsured packages.
*If you are tracking your package and it hasn't arrived please call the USPS customer service line and report it missing. They will open an investigation and almost always find it the next day and have it to you quickly.
We accept payment from Paypal, credit cards, direct debit and Etsy gift cards. Items will not be shipped until payment in full is received.
Returns & exchanges
We offer 100% satisfaction guaranteed. *If you receive your order and there is an issue with the order you MUST contact me within 4 days of receiving the order so we can work out an exchange or get a claim filed with USPS. After 4 days I will not be able to assist in a replacement of the product.
The refund will be issued as the purchase price (exclude shipping) minus 25% restocking fee once the item being received. No return will be accepted if it's mailed out after 4 days. Item (s) must received in its new original condition (unworn, including original packaging).
*DO NOT return the package to me without first messaging me and receiving a response. I will NOT refund just because you "already returned it".
**Shipping costs are none refundable** BUYER IS RESPONSIBLE FOR ALL SHIPPING COSTS.
Custom items are considered a final sale.
Buyer is responsible for return shipping costs.
* International BUYERS are responsible for the additional costs such as duties, taxes, and customs clearance fees!
If you are still unclear about our refund and exchange policies, please contact us, we are more than happy to clarify it with you.