Etsy automated system for ship date is not accurate, disregarding weekends and holidays. Please consider up to one or two weeks past invoice ship date. Shipping is USPS priority or UPS ground when available, with insurance. If you would like an upgrade to overnight, please contact. Shipping charges compensate for processing, packaging and delivering your purchase, these charges cover expenses only. Please allow 5-7 business days for delivery, excluding weather delays.
Worldwide: Some international orders may be subject to cancelation. If canceled they will be fully refunded. Feel free to contact us for more details on shipping options outside the US and Canada.
Accepting Credit Cards, Paypal and Gift Certificates.
SETTING UP A PAYMENT PLAN: To help offset costs, I offer payment plans for larger sets. For nursery or bedding sets, you can choose a 2 or 3 installment payment plan. The first payment is non-refundable and goes towards materials for your bedding. Feel free to contact me for more details or to set up a payment plan today. All payments must be received 2 weeks prior to shipping the set.
RUSH FEES: On occasion I will accept a rush order. Please contact me to see if a rush order is available and the cost.
Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Additional return information
Returns: All bedding and accessories are cut and made to order just for you. As such, custom made items are not returnable.
Cancelations: You will have a 24 hour (1 day) window of cancelation, after 24 hours orders become final.
In case products were damaged during delivery, or wrong item was sent, please contact within 3 days of receiving your shipment for details and instructions. You will need to send the product back for replacement or repair.
Damaged or wrong items must be shipped back within 7 days of delivery to you and to be shipped insured post only. I can not be responsible for lost uninsured returns. Sadly shipping costs, out to you or returned, can not refunded.
A note about the fabrics and bedding:
Only bedding weight fabrics are used to produce our linens ! There is along process to choosing fabrics, to make sure the end result, is of soft and durable bedding set, that you can use for years and years.
All of our bedding is made to fit std mattresses & inserts. Special sizes: If your mattress/inserts measurements are different than these, please let me know of those changes so I can adjust the bedding, you can simply add a note in "note to seller" at checkout.
** If you'd like to change a fabric after order is placed: If you decide on a different fabric after your order is placed, you may have to pay for a fabric change. Some fabrics are stocked and if have not yet been cut we can change with NO charge. Other fabrics are ordered about week after an order is placed, so there is no fee if the change comes quickly after placing your order. If I have already ordered the fabric for you and you still want to change fabrics, I would be happy to invoice you just for the cost of the new fabric.
Please contact me with any questions
Thank you for considering Lublini artisan custom bedding :)