I ship using USPS Priority Mail with delivery confirmation (tracking number provided). Expedited shipping is available, please contact me for prices.
Insurance is added at your request. I can not be held responsible for lost packages. I will be happy to add any shipping extras to your order just let me know that you'd like them.
Please pay in a timely manner. Or at least send me an email and let me know what is going on. I'm a pretty understanding gal. Silhouette necklace proofs are not sent until payment is received.
Returns & exchanges
I take refunds, exchanges, damages and losses on a case by case basis. Because of the custom nature of my silhouette pendants they can not be returned or exchanged once completed. I can however offer you a discount on a new order. Please contact me if you have any problems with your order; now, later, whenever.
Wholesale inquiries are welcomed but due to the custom nature of my silhouette pendants I cannot offer a traditional wholesale rate. Please contact me for more information if you are interested.