► SHIPPING TIME Shipping usually takes 7-15 working days for FOLLOWING COUNTRIES, shipping by priority airmail (with tracking number, no signature request), United States, Canada, Brazil, Great Britain, Russia, France, Germany, Netherlands, Switzerland, Norway, Sweden, Denmark, Israel, Australia, New Zealand, Japan, Singapore
For ALL OTHER COUNTRIES, Shipping by registered airmail usually takes 10-18 working days, depending on your destination.
*** Please note that international shipping times vary and are only estimates. During peak season or parcel held up by custom, delivery time may be longer up to 4-6 weeks ****
► Please contact us if your order is not arrived in one month after shipment, so we can check it with post office.
► ADDRESS Order will be shipped to your address as on Etsy, please make sure the address you enter and select in Etsy during checkout is correct.
If parcel return to me because of wrong address, attempt not known or not pick up, you will need to pay for the shipping cost again for re-shipping, order cancellation because of above mentioned reasons is not acceptable.
► URGENT ORDERS Express SHIPPING (shipping time 2-7 working days) can be provided with up-cost for urgent orders. please contact me via Etsy Conversation for a quote.
► Please note you are responsible for any customs fees, taxes in your country (if any).
► We accept Credit Cards, Debit Cards & Etsy Gift Cards and Paypal.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
►RETURN // EXCHANGE // REFUND
Return item must be in Original condition (New & not used) and in original packing. We will arrange refund or re-shipping after we receive your return parcel.
►Below items cannot be exchange or refund: - Items worn/used - Custom orders - Earrings (sanitary reason) - Wholesales orders
►Buyer is responsible for return shipping cost.
► Original Shipping & Handling cost cannot be refunded in any cases.
► Measurements Measurements of necklace and bracelets are taken with them open and from one end to the other. Please note that clasp is included in the measurement.
► Jewelry Care: Wipe your jewelry with a dry soft cloth after wearing, to keep it clean and free of elements (sweat, dust, nature skin oils, etc..) which oxidize the plating. Do not scrub the jewelry.
Do not direct contact the jewelry with liquids (perfume, lotions, water etc..) or use chemically treated cleaning cloths. ALL Jewelry should be taken off before showering/swimming/exercising. Keep clean & dry in a closed storage when not in use.
About Raw brass: color of raw brass naturally deepens over time, it can be easily brighten with lemon juice or polishing cloth
► PACKAGING All jewelry will be simply packed with a card.
If the jewelry is ordered as a gift. I can provide gift wrap - item pack in a little box with ribbons with up-cost US$2.0 per item.
► If you need any additional information, please feel free to contact me via Etsy conversation. As we have time differences, I usually reply in 1-2 working days.