Queenvannacreations is not responsible for duties or customs fees and they are the sole responsibility of the buyer.
**IF YOU SUPPLY ME /ETSY CHECKOUT WITH THE WRONG ADDRESS - the buyer is responsible for paying additional shipping to the correct address. If I receive the item back from USPS, I will refund price of ONLY THE ITEM, not shipping if buyer decides not to complete transaction.
I accept PayPal and Direct Checkout for payment, within the Etsy guidelines for on-time payment. Please contact me with any questions or concerns, I treat each customer and transaction in its own special way.
CT buyers pay 6.35% sales tax
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
Refunds and exchanges are on a case by case basis. Usually, refunds and exchanges happen once the original item is returned to me. Once the original item is returned, usually I leave it up to the buyer which they'd prefer, a refund or exchange.
I follow etsy policy regarding non-delivery of items. Please see etsy's policy for more information, here: http://www.etsy.com/help/article/483#transactions_nondelivery
I happily offer custom orders for everyone, as well as smaller bulk purchases for small businesses and boutiques.