I ship using the least expensive carrier possible to save you money. All orders will be shipped by the next business day, and all US orders will include delivery tracking. I am not responsible for lost packages if delivery tracking shows that the package was delivered to the address you provided.
International buyers are responsible for any duty or customs fees. Items will be marked as merchandise on customs forms with the actual value printed.
I accept payment through Etsy Direct Checkout and PayPal. Please pay for items on the same day that you purchase them. Payment is required within one week of the transaction date, or the sale will be voided. California residents will be charged sales tax.
Returns & exchanges
If you are unhappy with any product that you receive from me or there is something wrong with the item that you purchased, please contact me via convo or email within 5 days of receipt of your order so that I can try to resolve the issue. I want you to be happy with your purchase from my shop.
You have up to 30 days from receipt of your item(s) to receive a full refund. The item(s) must be in the original state as received -- yarn cannot have been wound into a ball. The item(s) must be in a state that is resellable by me. Return shipping will not be refunded unless the item was grossly misrepresented.
Every attempt is made to provide accurate photographs, however, be aware that color may vary from monitor to monitor.
I take great care to make sure that dye is heat set sufficiently and exhausted so there is minimal to no color run-off. Due to differences in water chemistry around the world, what runs clear for me may bleed a little for you. Please hand wash your items with like colors in cold water using a gentle wool soap (I recommend Eucalan) and lay flat to dry.