We offer a no hassle, no questions asked return policy on all of our items. Empire Jewelers offers a money back guarantee and you may return any item purchased from us within 14 days of your receipt of the item. The item must not be worn and must be in its original condition along with any boxes and/or papers shipped with it. Please include the item number in the package. We do not refund an overnight shipping surcharge if the customer pays extra for it. Special/custom orders are not refundable. Empire Jeweler offers a money back guarantee within 14 days after the buyer receives it.