***General*** My Shop is located in the wonderful Zurich, Switzerland Wherever you are, my Betty Woof package will find you. I ship worldwide! All products are shipped with Swiss Post using MiniPac Economy, without tracking number.
***Handling Time ready made products: *** After receiving your cleared payment, I need 1-3 business days to process your purchase (this does not include the number of business days the shipping service will take to deliver the item to you).
***Handling Time custom made products:*** Your custom made product is handmade by me with lots of love. This can take up to one week, if you need it for a special (urgent) occasion, just contact me! We always find a good solution!
***Notification*** Once your order has been shipped out, you will receive an email notification of your order status.
***Estimated Shipping Time***
Here are some examples of the estimated delivery time (working days!):
Europe: Germany 4-8 days France 4-8 days Italy 6-12 days Norway 5-9 days Turkey 7-12 days
USA 7-15 days Australia 7-15 days New Zealand 10-15 days Canada 8-15 days
Argentina 10-15 days Mexiko 10-15 days
Taiwan 7-15 days Thailand 10-20 days
***Tracking Number*** In general there is no tracking number provided. If you wish so, please contact me and I will add the extra costs of 7 € on your bill.
***Packaging*** Your order is nicely packed in a paper bag and then in a safe cardboard box.
***General Payment*** Items are shipped after receipt of payment.
***Custom Made*** I will start making your product after receiving your payment
***Custom Duties / Taxes*** Usually, all orders are exempt from taxes and duties, but some countries may charge custom fees, so, please contact your local custom office for more information. Possible custom import taxes and duty fees are responsible by customers, but I will cross my fingers that you will not be charged. if so, I would love to hear from you what amount you have been charged, so that I can inform future customers. Thank you!
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
***Return of ready made items*** My biggest goal is to have happy customers! Although all items are made with special care, sometimes *shit happens* and you are not happy with your product. In this case, I offer to replace, exchange or refund the item provided. Please e-mail me email me within 7 days of receiving the item to let me know what was wrong and returne the item(s) to me in *Saleable Condition* within 14 days of receiving the item. Please note, that I cannot refund until I have received the item. Also shipping costs can not be refunded.
***Return of custom made items*** Individually made items can not be returned. If you are unhappy with your product, please let me know and we will find a solution! No client will be left behind ;-)
***Hemp Rope*** My products are carefully handmade, one piece at a time. Because of this, there may be slight variations in the products. These small natural imperfections, which may be slight color, or shape give handcrafted items their innate soulful character and appeal. Also note, that hemp rope has it's own smell, which your dog loves but might be unusual for you. This smell flyes by with the time, just be patient :-). I sincerely hope that you will enjoy each hemp rope product as much as I enjoyed making it for you.
***Custom Order*** I will be happy to make any customer order for you. Just contact me and we will make together the product you love!