The outside measurement of frame is: 9 1/2"w x 7 1/5"h and is for a 5 x 7 photo with the opening measuring 6 5/8"w x 4 1/2"h. There is a wall hanger on the back and a kickstand so it can sit on a shelf. We can do this frame Landscape (Horizontal) or Portrait (Vertical), just select when ordering.
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Shipping & policies
I ship using the USPS. Most orders will be mailed Priority so that they can be tracked. Smaller items will be mailed First Class mail to save you money. We are currently shipping within 3 to 5 days. Please send me a message is you need your items faster than that and I will let you know if this is possible or not.
I do ship internationally but any customs fees or import expenses are to be paid for by the buyer. I only pay for USPS Regular shipping. You can upgrade to priority if you would like to at the additional expense listed. Please understand that I can not control how long an item will take to go through Customs. Anything ordered for a special event should be ordered 2 - 3 weeks in advance. I have only had one bad experience with international shipping, therefore I choose to continue to offer this service to my customers.
We accept Etsy Gift cards, PayPal and Credit Cards. There is no cancellation on personalized items once they are ordered. I usually ship within 2 or 3 days even though my shipping states 3 to 5 days so there normally is not time to cancel any order at all.
Returns & exchanges
- Custom or personalized orders
Please note that there are no refunds on personalized items unless I made a mistake on the personalization or if the item is damaged. In most cases a replacement will be shipped out same day if the item available.