We need 1-3 business days to ship your order. For made to order items it's 7-10 working days.
Usually a delivery takes: about 7-21 business days. to USA - 10-20 days to Europe - 7-14 days to Australia - 14 - 30 days to Russia - about 2.5 months.
Please note, the delivery time may vary and I can't be responsible for losses or delays.
• Shipping rates include shipping, insurance and packaging costs.
•All our packages have a tracking number. NOTE: you need to sign for a package, it will not be left in you post box.
• All items are packaged carefully so they have to arrive in perfect condition.
•Please check if your Etsy address is correct. I always ship to Etsy address unless you request otherwise. It is helpful to give me this info in the "note to seller".
•Please note that international customers are responsible for all customs, duties and taxes associated with shipping to their respective countries.
If you have any issues with payment please feel free to contact me.
If you don't have Paypal account and would like to pay with your Credit Card, check this step-by-step tutorial on Etsy checkout:
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
My package is lost or damaged, can I get a refund?
We want you to be satisfied with your purchase so if there are any problems please contact me within 3 business days after receiving the item, so we can discuss a solution. Only if you insured your package, 'Insurance (loss and damage)' at check out when you placed your order, we can refund your order amount.
If your package arrives badly damaged please let us know. To qualify for a refund you must send us the following information by email to: firstname.lastname@example.org * photos of the damaged content, * photos from all sides of the box and packaging materials * damage report form of your own post office, completed and signed by yourself and the employee of your post office.
We then submit a claim for damages or loss to DHLNL .or Postnl s my package insured for damage or loss during the shipping proces? We ensure that your order is well protected. For this we use bubble wrap, air cushions, paper padding and a sturdy box. Unfortunately, it can always happen that the package gets damaged during the shipping process. You can therefore also choose to insure the items you purchased with the option 'Insurance (loss and damage)' up to an amount of € 500,- per package. You can choose this option before you place your order. If this option is not chosen, no report can be submitted of damage or loss after which no refund can take place.
I would be happy to combine items to lower the shipping cost. Please contact me with the items that you would like combined and the location of delivery so I can provide you with a shipping quote. I will always fully refund you:
If your order doesn't show up (please allow 30 days for Europe, 45 days for international destinations). After this time period I will consider them as lost in mail and fully refund you.
I know that's a long time to wait (and it happens very rarely) but I have to keep those policies for 30 and 45 days to wait because my post office accepts claims for non-deliveries only after those days has passed. If your package is returned by Post I can ship it again for additional shipping cost or make a money refund without shipping costs. deducted from the refund for admin purposes. Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you had a problem with your order, please contact me before leaving your feedback. We will always do our best to fix the problem!