I try to ship all orders within three days of ordering, unless its a special order or the weather gets to bad in which case i would let you know, all orders are shipped USPS, delivery confirmation / insurance is added by my choice depending on package value.
Alaska and Hawaii please contact me before ordering for correct shipping price
I ship in used boxes and packaging when possible, recycle and reuse
I will ship overseas just convo me for shipping cost.
preference is direct check out, paypal, credit/debit card, etsy gift cards
I will RESERVE any listing if you request, I will hold items up to 3 days, if no payment or email contact is made after 3 days, the reserve will be lifted.
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 2 days of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
I stand by my quality and craftsmanship of everything I create, If you truly feel that there is something defective or unsatisfactory with any of my items that you have purchased please convo me right away so that we may work out a resolution. I feel confident that you will be happy with your purchase from Jeanoligy. I describe and picture my items as accurate as possible, please ask questions before purchase if you have any concerns, all items are handmade and one of a kind, unless it is Vintage and sold as is and will be stated in the description and in my shop policies
I try to build up my shop inventory every week with new items, Please check back often, All my items are one of a kind and made of clean used denim and vintage fabrics with some new fabrics, recycle reuse upcycled eco-friendly, created in a smoke free studio. Please contact me for custom orders (quilts)t
Vintage items as is, clean vintage used condition, some may have minor flaws from normal wear, I describe and photo my items as accurate as possible, if you have any concerns just ask before purchasing.