-I ship to the address listed on your etsy receipt. The one that you type in when you checkout.
-orders are automatically shipped with standard shipping. that means that there is no track and trace. In the case of standard shipping: if a package gets lost I will not do a refund or send a replacement. If you want the secured shipping with track and trace for a higher shipping fee, please contact me or choose the "upgraded shipping" listing. If a package with track and trace option gets lost, you are eligible for a refund or a replacement.
- I usually ship the day after your order has been made ( sometimes even on the same day!). Sometimes when the weekend starts, it may be a few days before an order is sent. If your order is needed right away for a gift please let me know. International orders may take longer depending on the country.
-All prints are rolled up in sturdy tubes to keep them from getting damaged and these tubes will be put in an envelope so that it can be shipped as regular mail to save costs. If you rather have me ship the prints flat in an envelope, with sheets of backing board or cardboard to keep them from bending, please contact me.
- All customs fees are the responsibility of the buyer.
- I do sometimes use recylced packing materials. Don't worry everything is protected and clean!
- Estimated shipping times are: Netherlands: 1-2 days business days EU countries: 2-5 days business days worldwide/outside EU: 5-14 days business days
- Paypal or direct checkout/creditcard - Please pay within 3 days for paypal - If there is a problem and you will not be able to pay right away please let me know, especially if I need to cancel the transaction. - If you live in a country were they do not have a euro currency, then please use paypal. -if you live outside the EU and have no paypal account, please do not worry. If you have a creditcard you can still send a payment to paypal without a paypal account. If you have trouble with this, please send me a message and I will create an paypal invoice for you so you can send the money with your creditcard to my paypal account.
Returns & exchanges
Buyers must contact me within 1 1/2 months if there is a problem with their order. After that I will not accept requests for help.
REFUNDABLE WITH RETURN - Damaged products - Incomplete products - Lost packages (only with upgraded track and trace shipping)
NON-REFUNDABLE - Products and shipping cost for packages delivered or undeliverable to client-provided incorrect shipping address.
NOTE:I will not give refunds to customers who give me the wrong adresses. Please re-order again if you find out that you have given me a wrong adress after I have shipped the item to you.
NOTE: I will not give refunds or send out items as long as I have not received any payment. As long as I have not received payment for the item you ordered, I will not be able to give a refund.
NOTE: If you have also purchased the upgraded shipping option, you can get a refund if you mail gets lost. You do NOT get a refund with the standard shipping wich is the default shipping method.
IMPORTANT!!: All mail is shipped with standard mail by default. that means no track and trace, and shipment can take up to 6 weeks to arrive outside the EU. If you would like to upgrade shipping to track and trace, please contact me.
Customers who have received damaged or incomplete items, should contact me within a week or so of receiving them along with a photo or scan of the unsatisfactory items. They may be eligible for free replacement.
- Custom orders and art commissions welcome!
- You can commission me to create items of new characters! I will even draw OCs. General pricing: $50 for a fan art character, $60 for an OC or other unique character/caricature. Each magnet character desired will also cost $6 to make on demand after it is drawn. Shipping is the same as my normal shop prices. Full commission policy is coming soon.
- Payment plans for original paintings are available. If you see one you'd like, but can't afford right away we can set up a layaway plan so you get it before someone else does.
- Wholesale orders welcome.
- If you have any questions, Please feel free to ask them! Just send me a note here ( You can ask them in Dutch, English, German and Japanese :D)