We use Australia Post for Domestic and International shipping.
Australia Post does not include tracking for standard letter post for cake toppers and small flat items. If you need tracking we suggest selecting the parcel post or Express Post option at checkout which includes a tracking number.
Production time is 3-5 business days before postage but can extend in peak times such as Christmas or if we have a heavy workload. If it is longer we will display this in the shop announcement at the top of our homepage.
Shipping is from NSW, Australia
Standard Post: 2-6 business days UNTRACKED please do not ask for tracking as Australia Post does not provide it for standard post. Express Post: 1-2 business days with tracking (NT WA and TAS 2-4 Days) International Air Mail: 6-21 business days
Please leave plenty of time for your cake topper to arrive for your event.
We accept payment via Paypal and Credit Card.
Returns & exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We are happy to refund your purchase if the item is returned to us within 30 days and if the item is unused, unopened, undamaged and in original packaging. This excludes food related items. We do not refund for change of mind or custom work. We are not obliged to refund the cost of postage.
Please ensure that your correct address is provided. Once your parcel has been posted, we cannot be held responsible for time in transit as that is out of our control. We are not responsible for taxes, custom duties or fees in your country.